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VMWare 5 compatibility bug still not fixed

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I run VMWare on a Mac Pro and a MacAir. Both have been affected by the compatibility bug that appeared in the software update in December. This bug affected the 3D Graphics (Display settings) and made the system extremely sluggish to the point Windows XP became unuseable. After countless sessions with a great support guy, I had to wait until a fix was written. Applied it and it seemed to work, but now the problem has returned with a vengeance.

 

I added another support request to sort this out (again), but the request never appeared on my list. Added another request with similar wording which also never made it to the list.

 

What is going on? Is VMWare avoiding addressing the issue?

 

Can this be sorted out at last?

 

Anyone with similar issues?


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